Terms & Conditions

  1. Who we are and how to contact us
  2. Terms and Conditions
  3. Ownership of Materials and license terms
  4. Your use of this website
  5. Viruses
  6. Website availability
  7. Security
  8. Links from this website
  9. Accuracy of information
  10. Your account and profile
  11. Disclaimer
  12. Use of this website outside England and Wales
  13. Liability for our mistakes
  14. Third party rights
  15. Waiver
  16. Governing law
  17. Changes to the website


Who we are and how to contact us

This website is operated by Imperial Tobacco Limited (we, us, our, Imperial). We are a registered company in England and Wales with company number 01860181 and our registered office is at 121 Winterstoke Road, Bristol, England, BS3 2LL.

If you have any queries or complaints, please contact us via the “Contact Us” section on our website or by emailing us at suspectit.reportit@uk.imptob.com.

Alternatively you can write to us at:

The Suspect it! Report it! Team

c/o Corporate and Legal Affairs
Imperial Tobacco Limited
121 Winterstoke Road


Terms and Conditions

This website is provided for use by people aged 18 or over only. By continuing to use this site you are confirming that you are at least 18 years of age, and accept the terms and conditions outlined below. If you are under 18, or do not accept these terms and conditions, you must leave this website immediately.

There are other terms which may apply to you when you use our website. Please see our Privacy Policy for details about how we will process your personal information when you use our website.


Information on our website

A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, links, data and other materials (“the Materials”) is or may be available on this website. Some of the Materials are provided by Imperial and other Materials are or may be provided by other users of this website or by other third parties.

This website and the Materials on it are provided free of charge and although we strive to keep the Materials that we post on this website accurate, complete and up-to-date, we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness or timeliness of any Materials whether provided by ourselves or by other website users or third parties.


Ownership of Materials and license terms

This website and the Materials on it are protected by copyright, trademark and other intellectual property rights and laws throughout the world, and are owned by, or are licensed to, Imperial. All such rights are reserved.

You are permitted to display the Materials on this website on a computer screen or mobile device, and to download and print a hard copy for your personal use, provided you do not alter or remove any of the content or any part of the website without our express permission to do so, and that you do not change or delete any copyright, trademark or other proprietary notices. You must not use any illustrations, photographs, video or audio sequences or any graphic separately from any accompanying text.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use this website will cease immediately and you must, at our option, return or destroy any copies of the Materials you have made.


Your use of this website

By visiting this website, you agree not to:

  • Use this website or any of the Materials on it for:
    • Any unlawful purpose or in contravention of applicable law
    • Commercial exploitation without our prior written consent
    • Any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
  • Use, upload or transmit:
    • Any Material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress, or which may affect or infringe the rights of any other person
    • Any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
  • Do anything that may interfere with or disrupt this website or our service
  • Encourage or permit others to do any of the above

Images of people or places displayed on this website are either the property of, or used with permission by, Imperial. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on this website. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.



The website is provided on an “as is” basis.

We do not guarantee that the website will be secure or free from bugs or viruses, or give any assurance that the Materials provided or available to you on or through this website are suitable for your requirements or that they will be secure or error free. We will have no liability in respect of those Materials.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other Material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Website availability

This website is provided free of charge and we make no guarantee that it will be uninterrupted, error free or always available. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.



Internet transmissions are never completely private or secure and there is a risk therefore that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.


Links from this website

The website may include links to other sites and resources provided by third parties. These are provided for your information only and should not be interpreted as approval or endorsement by us of those linked websites or information you may obtain from them.

We have no control over the content of any third party sites or resources that we link to. Such sites and resources will have their own terms and conditions and you should make sure you review these before you use those sites.


Accuracy of Information

We take care to ensure that all information available on our website is accurate, however, information on outlets is continually developing and, occasionally, the information we put on this website may be out of date. We make no representations, warranties or guarantees, whether express or implied, that the content or the Materials on our site is accurate, complete or up to date. We reserve the right to change such information at any time.


Your account and profile

If you choose or you are provided with a user account, your account is for use by the named account holder only and you must not disclose your account details to any other person. You are responsible for keeping your account details safe.

When you register for an account, you will also need to create a profile. You must ensure that all information provided during the registration and profile set-up process is accurate, complete and up-to-date and you must keep your profile information up-to-date at all times.

We have the right to disable your account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions in these Terms and Conditions.

If you know or suspect that anyone other than you knows your account details, you must promptly notify us at: [TBC].

We reserve the right to disable or terminate your account if you have failed to log into your account for a period of [6] months. We will notify you by email in advance of disabling or terminating your account.



Nothing contained in the pages of this website should be construed as legal, financial or professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or Material contained in this website.


Service Transfer

Imperial reserves the right to transfer this website service together with any information (including trade customer and consumer details and content) to any other legal entity in its absolute discretion and without requiring consent.


Use of this website outside England and Wales

Imperial makes no claims that any or all of the content on this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the Materials, the content and this website is directed solely at users who access this website from England and Wales. If you choose to access the website from outside England and Wales, you do so at your own risk, and are responsible for compliance with the laws of your jurisdiction.


Liability for our mistakes

Please note that we provide this website for information purposes only and you agree not to use this website for any commercial or business purposes.

Nothing in these Terms and Conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence, or in any other case where it would be unlawful for us to exclude or limit our liability.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any Materials or content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our website; or
  • use of or reliance on any Materials or content displayed on our site.

We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, where such loss or damage is not a reasonably foreseeable result of any breach of contract or breach of a legal duty of care owed to you by us, or where there is no such breach, or where any such loss or damage results from a breach by you of these Terms and Conditions.

We will not be liable for:

  • Any loss of profits, sales, business or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any other indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any Materials or content on it, or on any website linked to it.



You will indemnify us and keep us indemnified against any claim or loss (including, without limitation, economic loss) suffered by us arising out of your failure to observe any of these Terms and Conditions and out of your use of the website generally.


Third party rights

Nothing in these Terms and Conditions is intended to, nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999, and a person who is not a party to these Terms and Conditions has no rights to enforce them.



No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so, and will not affect rights in relation to any subsequent breach.


Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.


Changes to these Terms and Conditions

We reserve the right to change these terms and conditions at any time. When a new version is posted on this website, it will take effect immediately. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

If you use the website after the new Terms and Conditions come into effect, you indicate your agreement to be bound by the new Terms and Conditions.