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Suspect it, Report it! Terms and Conditions


This website is provided only for use by people who are 18 or over. By continuing to use this website you are confirming that you are at least 18 years of age and accept our Terms and Conditions set out below. If you are under 18 or do not accept these Terms and Conditions, you must leave this website immediately.

About us

This website is provided by Imperial Tobacco Limited (“Imperial”, “we”, “us”, “our”), a company incorporated in England and Wales under company number 01860181. If you need any information or have a complaint about this website or any of our services, please write to us at:
The Suspect it! Report it! Team

c/o Corporate and Legal Affairs
Imperial Tobacco Limited
123 Winterstoke Road
Bristol BS3 2NS

United Kingdom


Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it. The Privacy Policy forms part of these Terms and Conditions and by using our website you agree to the use of your information in the ways and for the purposes set out in the Privacy Policy.

Contact details

The email address for enquiries and complaints for this website is


Information on our website

  1. A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, links, data and other materials (“the Materials”) is or may be available on this website. Some of the Materials are provided by Imperial and other Materials are or may be provided by other users of this website or by other third parties.
  2. This website and the Materials on it are provided free of charge and although we strive to keep the Materials that we post on this website accurate, complete and up-to-date, we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness or timeliness of any Materials whether provided by ourselves or by other website users or third parties, nor that they will not be objectionable to you.
  3. Neither Imperial nor any of our collaborators involved in this website or our (or their) subsidiary or affiliated companies or any other company or individual involved in the operation of this website accept any liability to you arising out of the inaccuracy of information shown on this website whether arising in contract, tort (including negligence) or otherwise except where it is unlawful to exclude such liability and, for the avoidance of doubt, liability is not excluded by any of the aforementioned companies or individuals for fraud or fraudulent misrepresentation or for personal injury or death caused by its negligence.
  4. Imperial does not warrant or represent that this website or any of the Materials are accurate, complete, current or suitable for any purpose, that this website and the Materials will be free of defects or viruses or that your use of the website or the Materials will be uninterrupted or error-free. Any items offering information have been prepared for general interest only and nothing contained in the pages of this website should be construed as legal, financial or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in this website.
  5. To the maximum extent permitted by law, we expressly disclaim our liability for any errors, inaccuracies or omissions in the Materials and exclude all loss or damage you may suffer as a result of your use or reliance on the Materials.
  6. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of the Materials at any time without notice and without incurring any liability.
  7. If you wish to bring our attention to any unlawful activity associated with any Materials posted by another user or otherwise available on this website and you would like to file a complaint with us, please use the “report abuse or error” link found on any page which contains Materials supplied by users.

Ownership of materials and licence terms

  1. This website and any Materials on it or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to Imperial and/or third parties. You are permitted to display the Materials on this website on a computer screen or mobile device and to download and print a hard copy for your personal use provided you do not alter or remove any of the content or any part of the website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.
  2. You agree not to:
    • a. use this website or any of the materials on it for:
      • i. any unlawful purpose or in contravention of applicable law;
      • ii. commercial exploitation without our prior written consent; or
      • iii. any purpose or in any manner that may give a false or misleading impression of us,
        our staff or our services;
    • b. use, upload or transmit:
      • i. any material that is defamatory, offensive, obscene or otherwise unlawful, or which
        may cause offence or distress or which may affect or infringe the rights of any other
        person; or
      • ii. any device, software, file or mechanism which may interfere with the proper
        operation of this website or our systems;
    • c. do anything that may interfere with or disrupt this website or our service; or
    • d. encourage or permit others to do any of the above.
  3. Images of people or places displayed on this website are either the property of, or used with permission by, Imperial. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on this website. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.


  1. Internet transmissions are never completely private or secure and there is a risk that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.
  2. This website may contain links to other websites, either posted by us or by other users, that are owned and controlled by third parties. These links are provided for your convenience only and third party websites will be governed by their own terms and conditions. We have no control over and have no liability in respect of those websites and links to any such websites should not be interpreted as endorsement by us of those linked websites.

Service transfer

Imperial reserves the right to transfer this website service together with any information (including trade customer and consumer details and content) to any other legal entity in its absolute discretion and without requiring consent.

Use of this website outside England and Wales

  1. Imperial makes no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website are directed solely at users who access this website from England and Wales.
  2. If you choose to access the website from outside England and Wales, you do so at your own risk and you are responsible for compliance with the laws of the relevant jurisdiction.


You will indemnify us and keep us indemnified against any claim or loss (including, without limitation, economic loss) suffered by us arising out of your failure to observe any of these Terms and Conditions and out of your use of the website generally.

Limitation of liability

  1. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
  2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
  3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • a. use of, or inability to use, our website; or
    • b. use of or reliance on any content displayed on our site.
  4. We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, where such loss or damage is not a reasonably foreseeable result of any breach of contract or breach of a legal duty of care owed to you by us, or where there is no such breach, or where any such loss or damage results from a breach by you of these Terms and Conditions.
  5. We will not be liable for:
    • a. Any loss of profits, sales, business or revenue;
    • b. Business interruption;
    • c. Loss of anticipated savings;
    • d. Loss of business opportunity, goodwill or reputation; or
    • e. Any other indirect or consequential loss or damage.
  6. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any content on it, or on any website linked to it.

Third party rights

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.


No delay or decision not to enforce rights under these Terms and Conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the exclusive jurisdiction of the English and Welsh courts.

Changes to these Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you use the website after the new Terms and Conditions have come into effect, you will be indicating your agreement to be bound by the new Terms and Conditions.

You must be 18 years old to visit this site.

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